We exist to serve
We have a simple idea: what if customer service was able to simply serve customers? What if the people answering calls were empowered to solve problems, not just document them? Turns out that approach works pretty well.
Customer care, but make it good
We partner with growing companies that know their customers deserve better than they typical call center treatment. Instead of just handling volume, we focus on building the kinds of relationships that turn one-time customers into lifelong advocates.
Our Approach
Hire people who care about helping others
Train them properly (not just throw them on the phone)
Give them the tools and the authority to solve problems.
Measure success by customer satisfaction, not just call times.
Why Location Matters
Zagreb isn't just where we happen to be — it's why we can do what we do — a Central European work ethic, multilingual capabilities, and competitive environment, and never compromising quality. Plus, our team enjoys being here, which matters more than you might think.