Here's what working here is actually like
Most of our current team leads started exactly where you might be starting – answering calls, learning the business, and figuring things out. They're in leadership roles now because they proved they could do the work, and their colleagues respect them for it. That's how we grow people.
When you have an idea for doing something better (and you will), we want to hear it. The best insights come from people who are doing the work everyday, not from management theories.Zagreb's an excellent place to live and work. You get the benefits of a major European city without London or Paris prices, and our office feels more like a place you'd want to spend time than a corporate maze designed to crush your soul.
You should also have a life outside of work. Shocking concept, we know. We offer flexible schedules when possible, time off when you need it, and the radical idea that working yourself to death isn't a virtue.
The kind of people we need
We're looking for people who think customer service matters. Not people who love dealing with angry customers – let's be honest, nobody loves that part– but people who get genuine satisfaction from solving problems and helping others.
Experience? Nice to have, but not required. We'd rather hire someone with empathy and good communication skills and teach them our systems than hire someone who's technically skilled but doesn't care about people.
Languages definitely help since we're in Europe, but we'd rather work with someone who has the right attitude and is willing to learn than someone who speaks five languages perfectly but treats customers like interruptions.
